In the sprint
"Where is my parcel?"
TodayLook up order, open tracking, type reply.
With EVORIDraft with status and tracking link is ready.
AI customer service for online shops Opening three programs for every parcel question? Not anymore.
Many emails ask about delivery status, returns or refunds. For every reply someone looks up the order, opens tracking and types, often the owner, often in the evening. In two weeks we build a prototype on your own inbox.
- Fixed price €9,500 net
- Data in Germany
- Free rework if not as agreed
Scattered today
- Amazon
- Shop
- Tracking
EVORIStudioCustomer service
Ready for you
Reply to Ms Weber
- Order 48211 found
- No scan for 3 days, please check
“Dear Ms Weber, your parcel is stuck at DHL. We are chasing it and will update you tomorrow …”
No reply goes out without your approval.What research and associations say
67%
of surveyed online retailers call customer service a major burden. Only bureaucracy is named more often (70%).
"Human-in-the-loop" turns out to be the standard case in online retailers' use of AI.
560 m
parcels are expected to be returned by online shoppers in 2026, according to returns researcher Björn Asdecker's forecast (2025: 550 million).
Today
- Email arrives: "Where is my parcel?"
- Look up the order in the ERP or shop
- Open tracking at the carrier
- Type a reply, often the same as yesterday
With the prototype
- The prototype recognises the type of request
- It fetches order and shipment status automatically
- A reply draft is ready in the inbox
- Your team reviews and clicks send
Data protection and AI notice
Customer emails are personal data: data processing agreement with us and the model provider, pseudonymisation in the analysis export, deletion concept for test data. During the sprint a person reviews and sends every reply. If automatic replies or a chat are added later, we build in the legally required AI notice.
Reference
At BVM our AI platform creates posts in the association's brand: about 45 minutes per post before, under a minute today. A person approves each one. We approach your case the same way.
See the client project →The offer: AI sprint customer service
Reply drafts for parcel questions in two weeks
Week 1Week 2
BaselinePrototype runsGo/no-go
Week 1
- Up front: export of 200 to 500 past emails, data processing agreement
- Pseudonymise emails and sort by request type
- Baseline: time to first response, share of standard cases
- Connect order lookup and shipment tracking
Week 2
- Prototype for delivery, return and refund status
- Test with your service team on real emails
- First measurement and recommendation for operations
What you bring
- Email export and access to one inbox or helpdesk
- Access to JTL-Wawi or your shop and one carrier
- One person from service for the tests in week 2
What we deliberately don't promise
- Automatic sending without approval
- Goodwill or refund decisions by the AI
- Replies via the Amazon API (not technically supported)
- More than one carrier or WhatsApp in the sprint
Systems One inbox or helpdesk, JTL-Wawi or Shopify or Shopware, one carrier such as DHL. Amazon messages via the email relay.
After the sprint
Implement, operate, extend
- 1AI sprintPrototype and decision
- 2ImplementationBuilt into your systems, priced after the sprint
- 3OperationsFixed monthly fee
Operations
€790 per solution and month
- Hosting in Germany or on your infrastructure
- Monitoring, fixes and model updates
- Monthly report on the agreed metrics
- Email support, reply on the next working day
Operations and development
€2,900 per month
- Everything in Operations for one solution
- Two development days per month for new cases and improvements
- Extension to the next use case in your industry
- Monthly review with your team
Minimum term three months after go-live, then cancellable monthly. Model and hosting costs are shown separately without markup. All prices net plus VAT. Offer exclusively for businesses, firms and associations. Ask us about funding programmes in your federal state. As a rule, you must apply yourself before placing the order.
Examples
Three use cases from your industry
In the sprint
Returns and refunds
TodayCheck return and refund in two systems.
With EVORIDraft with status. Cases outside the deadline are flagged, not decided.
After the sprint
Complaints and goodwill
TodayGather order history and weigh it up.
With EVORICase summary with two options per your rules. Your team decides.
Frequently asked questions
Why not just switch on our helpdesk's AI?
You can, and for some shops that's enough. Our prototype combines inbox, ERP and carrier in one draft and is measured on your own inbox. Then you decide with numbers.
Does anything go to customers automatically?
No. Your team approves every reply.
Does it work for Amazon?
We handle Amazon buyer messages via your inbox. Replying directly through the Amazon API is not technically supported.
What do you need from us?
An email export, access to your ERP or shop, a carrier API key and one person from service for the tests.
Does this fit your shop?
In 30 minutes you know whether the sprint makes sense for your process. Free. If not, we say so.
Jannis Deters replies personally